Comments on: On-line reputation http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/ The small business blog of SmallBizPod - inspiration and practical advice for entrepreneurs Sat, 11 Oct 2008 08:35:34 +0000 http://wordpress.org/?v=2.6.2 By: Interbweb Musings http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/#comment-134685 Interbweb Musings Wed, 07 May 2008 14:17:33 +0000 http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/#comment-134685 <strong>BView comments are cool...</strong> My old company Simply Business have been replying to their reviews on BView (well, the bad ones) and have done a great job.... BView comments are cool…

My old company Simply Business have been replying to their reviews on BView (well, the bad ones) and have done a great job….

]]> By: Colin Bruce http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/#comment-134684 Colin Bruce Wed, 07 May 2008 14:12:46 +0000 http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/#comment-134684 Reputation management for people would appear to be here (whether we are conscious of it or not) via Facebook/Linkedin/etc. but the impact on businesses has just started. I accept that bloggers are changing the face of news distribution. But most people don't blog. Over the next couple of years we will see a large amount of people review their experience with all businesses from large to small but via structured local review platforms and not blogs. As co-founder of a social review site I see the importance of addressing customer reviews as the key method of addressing online reputation. http://www.bview.co.uk Reputation management for people would appear to be here (whether we are conscious of it or not) via Facebook/Linkedin/etc. but the impact on businesses has just started.

I accept that bloggers are changing the face of news distribution. But most people don’t blog. Over the next couple of years we will see a large amount of people review their experience with all businesses from large to small but via structured local review platforms and not blogs.

As co-founder of a social review site I see the importance of addressing customer reviews as the key method of addressing online reputation.

http://www.bview.co.uk

]]> By: Donn Edwards http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/#comment-117373 Donn Edwards Sat, 16 Feb 2008 07:17:52 +0000 http://www.smallbizpod.co.uk/blog/2008/02/07/on-line-reputation/#comment-117373 You may want to check out a very interesting site called www.hellopeter.com where it is possible to compliment or complain about companies. In many cases I have been able to bypass the usual bureaucracy and complain to someone who has the clout to make a difference. Which leads me to the question: if you search for your company name followed by the word "complaint", what do you find? The results can be fairly scary. You may want to check out a very interesting site called http://www.hellopeter.com where it is possible to compliment or complain about companies. In many cases I have been able to bypass the usual bureaucracy and complain to someone who has the clout to make a difference.

Which leads me to the question: if you search for your company name followed by the word “complaint”, what do you find? The results can be fairly scary.

]]>