SME BlogCustomers
Blog posts related to how to win customers for small businesses and entrepreneurs.
Walk a few miles in your customer’s shoes
I did a great exercise with a corporate client this week, that I thought would work equally well for any small business. It’s simple, it’s quick and it can shed …
Tell me why – I don’t like Mondays
Back to the Coal Face
Having returned to the front line of client service delivery, after a substantial (3 year) break, it’s struck me over the last two weeks just what a …
Participate in the digital infosphere
Last week, I spoke at a conference on the subject of ‘new technologies’. Not that I agreed with the title, mind you. It rather depends how one interprets ‘technologies’. To me, …
Veotag helps podcasters and videocasters
Long recordings, such as podcasts, videos and screencasts usually suffer one irritating flaw: you can’t get to the bits you’re interested in without downloading everything up to that point.
If you’re into …
37signals’ Highrise contact manager
The Search for Extraterrestrial Intelligence (SETI) project has handled billions of signals from outer space. By 1999 it had only discovered 37 signals which could have indicated intelligent life. At this …
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